Shipping on Spring
Every item you purchase on Spring will be shipped to you for free. We want to make shopping as easy and fun as possible, with a minimum of extra costs and logistics.
However, please note that each brand on Spring has its own distinct shipping method, and as such your delivery provider and delivery time will vary accordingly.
If you have any questions about shipping on Spring, please contact us at email@example.com.
Free shipping and returns only applies to customers shipping within the United States. For customers using Shop & Ship, MallTail or any other international freight forwarding service, additional shipping charges may apply.
Returns on Spring
We want you to love what you get. Therefore, Spring offers free returns within 14 days of delivery on all items, with the exception of: art, intimates, food, furniture, fine jewelry, handmade items, custom and monogrammed items, subscription magazines, gift cards, tickets, events, and items listed as final sale. (We know exclusions are annoying — thanks in advance for understanding.)
All items must be returned unworn and undamaged, with tags attached, and in the original packaging.
How to return an item:
If a pre-paid return label is included in your packaging: Just attach the return label to the box (with the item in it, of course) and drop it in the mail! We’ll let you know when your account has been refunded.
If no return label is included: Open Spring the app and find your order in your "Me" tab. Alternatively, view your orders here on our website. Tap "Request Return" to request a pre-paid return label via email, then follow the steps above. You also can request a return label by emailing firstname.lastname@example.org. Please allow 1-2 days to receive a response from us, as we may need to get a Return Authorization number from the brand. Your 14-day return window will not be impacted by any delays in our response.
Your refund will be credited to the original payment method. Please note that some brands may take a few weeks to process your refund.
If you have any questions about the return policy of a particular item, or you have questions about making a return, please contact us at email@example.com.